Terms of use

Agreement to these terms

These terms of use (the “Terms”) are an agreement between you and Walking Forest LLC, a Florida limited liability company (“Walking Forest”, “we”, “us”). They govern your use of Card Reps, including the website at cardreps.com, the Card Reps mobile apps, and any related services (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to our privacy policy, which explains how we handle your data. If you don’t agree, don’t use the Service.

These Terms include an arbitration agreement and a class-action waiver. See “Disputes and arbitration.”

Who can use Card Reps

You must be at least 13 years old to use the Service, or at least 16 if you live in the European Economic Area or the United Kingdom. If you are under the age of legal majority where you live, you may use the Service only with the involvement and permission of a parent or legal guardian, who agrees to these Terms on your behalf. A parent or guardian must make any purchase.

You may not use the Service if we have previously closed your account for violating these Terms, or if you are barred from using it under applicable law.

Accounts

You can sign up with an email address and password, or on the website with Google or Apple. You agree to give us accurate information and to keep it up to date. You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us right away at cardreps@walkingforeststudio.com if you think someone else has accessed your account.

Each account is for one person. You may not share an account, sell or transfer it, or create multiple accounts to get around free-plan limits, AI usage limits, or a suspension.

Your profile is private by default. If you make it public, your username, name, and study statistics are visible to other people. You can change your profile visibility in account settings at any time.

The free plan and Card Reps Pro

Card Reps is free to use with limits. On the free plan you can study up to 3 decks, including public decks you follow, with up to 50 cards in each, and store up to 50 MB of card images.

Card Reps Pro is a paid subscription that adds:

• unlimited decks and unlimited cards per deck;
• up to 1 GB of card image storage; and
• AI card generation, which turns your notes and documents into flashcards. AI generation is subject to a usage allowance that resets each month of your subscription. The allowance is smaller during a free trial. When you reach it, AI generation pauses until the allowance resets. We may also temporarily limit AI generation for everyone when demand is unusually high.

We work to keep the Service improving, which means features on both plans may change over time. If we remove something that is a core part of Pro during a paid period, we’ll tell you in advance and you can cancel.

Subscriptions, trials, and billing

Card Reps Pro is offered as a monthly or an annual subscription. The price, billing period, and any trial are shown to you before you buy, in your local currency where available, and may include applicable taxes.

Automatic renewal

Your subscription renews automatically at the end of each billing period, and you will be charged the then-current price for the same period, until you cancel. To avoid being charged for the next period, cancel at least 24 hours before the current period ends.

Free trial

New subscribers may be offered a 7-day free trial of the annual plan. Unless you cancel at least 24 hours before the trial ends, it converts automatically into a paid annual subscription and you will be charged the annual price shown when you started the trial. Trials are limited to one per person.

Where you buy determines who bills you

• Apple App Store: Apple processes your payment under its own terms. Manage or cancel from your Apple ID’s subscription settings.
• Google Play: Google processes your payment under its own terms. Manage or cancel from the subscriptions section of the Google Play Store.
• Web: purchases on cardreps.com go through a checkout hosted by our subscription provider, RevenueCat, and its payment processor. Manage or cancel from account settings, which links to RevenueCat’s secure subscription portal.

We never see or store your full card number. We can’t cancel or refund an App Store or Google Play subscription for you; only Apple or Google can.

Price changes

We may change the price of Pro. A price change takes effect at the start of your next billing period after we (or the app store) notify you. Where the law or the app store requires your consent to a higher price, we won’t charge it without that consent. If you don’t want to pay the new price, cancel before it takes effect.

Cancellation and refunds

You can cancel Pro at any time. Cancellation stops future renewals; you keep Pro until the end of the period you’ve already paid for, and then your account returns to the free plan.

When your account returns to the free plan, nothing you made is deleted, but the free plan’s limits apply. Your most recently studied decks stay available to study within those limits. Decks and cards beyond the limits are locked: you can still see and delete them, but you can’t study them or add or edit cards in them, and AI card generation stops. Everything unlocks as soon as you subscribe to Pro again.

Except where the law requires otherwise, payments are non-refundable and we don’t give refunds or credits for partial billing periods or unused time.

• For App Store or Google Play purchases, refund requests are handled by Apple or Google under their refund policies.
• For web purchases, contact us at cardreps@walkingforeststudio.com. We’ll review refund requests in good faith, especially for accidental renewals reported promptly.
• If you are a consumer in the EEA or UK, you have a 14-day right to withdraw from a purchase on the web. By starting to use Pro immediately, you ask us to begin providing it during that period, and you acknowledge that you lose the right to withdraw once Pro has been fully provided. If you withdraw before then, you may receive a refund proportionate to the time remaining.

If a refund is issued, your Pro access may end immediately.

Your content

“Your content” means the decks, cards, card images, descriptions, notes, documents, and other material you create, import, or submit through the Service. You keep all the rights you have in your content. We don’t claim ownership of it.

You give Walking Forest a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display, and adapt your content only as needed to operate, secure, and improve the Service for you. That includes sending text you choose to generate cards from to our AI provider, and formatting your cards to display on different devices. This license ends when your content is deleted from our systems, except as described below for public decks.

Public decks

Decks are private by default, and decks that contain card images can’t be made public. If you make a deck public, anyone, including people without an account, can view it, and signed-in users can follow it (study it as you keep it up to date) or copy it into their own account. By making a deck public you give every user of the Service a worldwide, non-exclusive, royalty-free license to view, study, copy, and modify that deck for their personal, non-commercial study within the Service.

If you later make a public deck private, delete it, or delete your account, people who were already following it keep their own independent copy so their study progress isn’t lost, and copies already made remain with the people who made them. The license above continues for those copies.

Your responsibility for your content

You are responsible for your content. You confirm that you have the rights needed to upload it and to grant the licenses above, and that it doesn’t violate these Terms or anyone else’s rights. Don’t upload material you aren’t allowed to share, such as the full text of a copyrighted textbook, in a public deck.

AI-generated cards

Pro’s AI card generation uses a third-party AI model to suggest cards from text you provide. Before your text is sent, the Service extracts the text from your file on your own device; the original file is not uploaded to our servers. See the privacy policy for how this text is handled.

AI output can be incomplete, inaccurate, or misleading, even when it looks right. You are responsible for reviewing generated cards before you save or study them. As between you and us, cards you save from AI generation are your content. Only submit text you have the right to use.

Acceptable use

You agree not to use the Service to create, upload, or share content that:

• is spam or advertising, or exists mainly to drive traffic elsewhere;
• is sexually explicit, or sexualizes minors in any way;
• harasses, threatens, or promotes hatred against any person or group;
• promotes violence, or facilitates illegal activity;
• exposes someone else’s personal information without their permission;
• infringes someone else’s copyright, trademark, or other rights; or
• is deliberately false or misleading in a way that could harm people who study it.

You also agree not to:

• access another person’s account, or any part of the Service you aren’t authorized to use;
• scrape, crawl, or bulk-download the Service or other users’ content, or access it by automated means other than our published apps;
• interfere with or overload the Service, probe or test its security without our written permission, or get around rate limits, usage limits, or plan limits;
• reverse engineer, decompile, or copy the Service, except where the law expressly allows it despite this restriction;
• use the AI features to generate content that breaks these rules; or
• resell or commercially exploit the Service or other users’ public decks.

If you see a public deck that breaks these rules, use the report option on the deck. Reports are not shown to the deck’s owner as coming from you.

Moderation and enforcement

We are not obligated to review content, but we may. If we believe content or conduct breaks these Terms or the law, or puts users or the Service at risk, we may hide a public deck, warn you, restrict your ability to publish decks, or suspend or close your account. A public deck may also be hidden automatically while it is reviewed if several eligible users report it.

When we act on your deck, we’ll normally tell you in the app and by email, with the reason, unless doing so would be unlawful or would put someone at risk. You can ask for a review of a deck being hidden, or of a warning, once, from the notice in the app, and a person will review it.

Copyright complaints

If you believe content on the Service infringes your copyright, email cardreps@walkingforeststudio.com with: your contact details; a description of the work; a link to the deck; a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We respond to notices that meet the requirements of the U.S. Digital Millennium Copyright Act and may close the accounts of repeat infringers. If your content was removed and you believe it was a mistake, you can send us a counter-notice with the information the DMCA requires.

Our intellectual property

The Service, including its software, design, text, graphics, and the Card Reps name and logo, belongs to Walking Forest and its licensors and is protected by law. Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for your own learning. These Terms don’t give you any right to use our name, logo, or trademarks. If you send us feedback or suggestions, we may use them without any obligation to you.

Third-party services

The Service relies on other companies, such as Apple, Google, and RevenueCat, to provide sign-in, purchases, and other features. Your use of their services is governed by their own terms and privacy policies, and we aren’t responsible for them. Links to other websites, such as articles on our blog, are provided for convenience only.

Apple App Store terms

If you downloaded Card Reps from the Apple App Store, the following also applies:

• These Terms are between you and Walking Forest only, not Apple. Walking Forest, not Apple, is solely responsible for the app and its content.
• Your license to use the app is limited to use on Apple-branded devices you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy, or similar laws.
• If a third party claims the app or your use of it infringes their intellectual property, Walking Forest, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce them against you.

Study results and disclaimers

Card Reps is a study tool. It doesn’t guarantee that you will remember anything, pass any exam, or reach any goal, and content on the Service, including public decks and AI-generated cards, isn’t professional, medical, legal, or financial advice.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT CONTENT WILL BE ACCURATE, OR THAT YOUR DATA WILL NEVER BE LOST. Some jurisdictions don’t allow these exclusions, so some of them may not apply to you.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WALKING FOREST AND ITS MEMBERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

Nothing in these Terms limits liability that can’t be limited by law, such as liability for fraud, gross negligence, or willful misconduct, or, for EEA and UK consumers, liability for death or personal injury caused by our negligence.

Indemnity

To the extent permitted by law, you agree to defend and indemnify Walking Forest against any claims, losses, and reasonable costs (including attorneys’ fees) brought by a third party that arise from your content, your violation of these Terms, or your violation of someone else’s rights. This doesn’t apply to the extent a claim is caused by our own conduct.

Ending your use of Card Reps

You can stop using the Service at any time, and you can delete your account from account settings. If you have an active Pro subscription, you’ll need to cancel it first; you can delete your account once the paid period you’ve already been charged for has ended. Deleting your account does not cancel billing with Apple, Google, or the web checkout. When you delete your account it is deactivated immediately and permanently deleted after 30 days; you can restore it by signing in before then. The privacy policy explains what is deleted and when.

We may suspend or close your account, with notice where practical, if you seriously or repeatedly break these Terms, if we are required to by law, or if your use creates risk or legal exposure for us or other users. If we close your account without cause, or stop offering the Service, we’ll give you reasonable advance notice and refund any prepaid Pro fees for the unused period of a web subscription.

The sections on your content (for public decks and copies), our intellectual property, disclaimers, limitation of liability, indemnity, disputes and arbitration, and general terms survive after these Terms end.

Changes to these terms

We may update these Terms as the Service changes or the law requires. The effective date at the top shows when the current version took effect; it changes only when we make a material change. The last revised date shows the most recent edit of any kind, including wording changes. If a change is material, we’ll tell you in the app or by email before it takes effect, and, where required, ask you to agree again. Changes don’t apply to disputes that arose before they took effect. If you keep using the Service after a change takes effect, you accept the updated Terms; if you don’t agree, stop using the Service and delete your account.

Governing law

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules. The Federal Arbitration Act governs the “Disputes and arbitration” section. If you are a consumer in the EEA or UK, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts.

Disputes and arbitration

This section applies to you if you live outside the EEA and UK. It affects how disputes are resolved, so please read it.

1. Try to resolve it informally first

Most concerns can be solved quickly by emailing cardreps@walkingforeststudio.com. Before starting arbitration or a small-claims case, you and we each agree to send the other a written notice describing the dispute and the relief sought (you can send yours to that email address; we’ll send ours to the email on your account), and to try in good faith to resolve it for 60 days.

2. Individual arbitration

If we can’t resolve it, you and Walking Forest agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration, not in court. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator. Unless you and we agree otherwise, the hearing will be held by video or phone, or in the county where you live, or in Florida. The arbitrator may award the same individual relief a court could, and must follow these Terms. Payment of AAA filing, administration, and arbitrator fees is governed by the AAA’s Consumer Arbitration Rules, under which the business pays most of those fees.

3. Exceptions

Either of us may bring an individual claim in small-claims court if it qualifies. Either of us may also ask a court to stop infringement or misuse of intellectual property.

4. No class actions

You and Walking Forest may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person. If this class-action waiver is found unenforceable for a particular claim, that claim (and only that claim) will be decided in court under the “Governing law” section, not in arbitration.

5. Mass filings

If 25 or more similar demands for arbitration are filed against us by or with the help of the same or coordinated lawyers, the AAA’s Mass Arbitration Supplementary Rules will apply, and the demands will be administered in batches of up to 25, with one arbitrator per batch. This keeps each claim individual while letting them be resolved efficiently. Limitation periods for claims in a later batch are paused until that batch is heard.

6. Disputes that go to court

If this section doesn’t apply to a dispute, the dispute will be resolved exclusively in the state or federal courts located in Florida, and you and we consent to their jurisdiction.

7. Time limit

To the extent permitted by law, any claim must be brought within one year after it arose, or it is permanently barred.

General terms

These Terms and the privacy policy are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. If we don’t enforce a provision, that isn’t a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition, or sale of assets, with notice to you. We aren’t liable for delays or failures caused by events beyond our reasonable control. Headings are for convenience only.

Contact

Walking Forest LLC, Florida, USA. Questions about these Terms, refund requests, and legal notices: cardreps@walkingforeststudio.com. You can also reach us through the contact form.